Refund and Returns Policy – Uncle Josh VEG

Last Updated: 08/19/2026

At Uncle Josh Foods, we want you to be satisfied with your order. We take care when selecting, preparing and packing our products, but if something goes wrong, please contact us as soon as possible so we can review the issue.

Fresh & Perishable Products

Many of our products, including fresh vegetables and other fresh food items, are perishable.

Because of their nature and limited shelf life, fresh or rapidly perishable products may not be eligible for standard change-of-mind returns.

If a fresh product arrives damaged, spoiled, incorrect or otherwise not as reasonably expected, please contact us promptly after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us at [Insert Email Address] within [Insert Time Period] of receiving your order.

Please provide:

Your name
Order number
Details of the problem
Clear photographs of the product
Photographs of the packaging where relevant

This information helps us assess the issue quickly.

Plants & Seeds

Plants are living products and their appearance may naturally vary depending on season, growth stage and transportation.

If a plant arrives significantly damaged or in an unacceptable condition, please contact us promptly with photographs of the plant and its packaging.

For seeds, please contact us if you receive an incorrect, damaged or defective product.

Germination and growing results can depend on factors outside our control, including temperature, soil, watering, storage, weather and growing conditions. Therefore, successful germination or plant growth cannot normally be guaranteed unless otherwise expressly stated.

Non-Perishable Products

For eligible non-perishable goods, you may have cancellation or return rights under applicable UK consumer law.

Products should generally be returned unused, unopened where appropriate, and in their original condition unless they are faulty or damaged.

Please contact us before sending any return so we can provide the appropriate instructions.

Refunds

Once your claim or eligible return has been reviewed, we will let you know the outcome.

Where a refund is approved, it will normally be issued to the original payment method. Processing times after a refund has been issued may vary depending on your bank or payment provider.

Where appropriate, we may offer a replacement, refund or another suitable resolution.

Return Shipping

Responsibility for return shipping costs will depend on the reason for the return and your applicable statutory rights.

If an item is faulty, damaged or incorrect, please contact us before returning it.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has already been prepared, packed or dispatched—particularly where fresh or perishable products are involved—we may be unable to cancel it.

Nothing in this policy is intended to limit any rights you have under applicable UK consumer law.